Refund Policy

We want every purchase on LaunchGP to be worth it. If it isn’t, here is how refunds work.

Grid slots, round naming and billboards

Ask within 14 days of your purchase and before the round you booked starts (Monday 00:00 UTC), and you get a full refund. The slot, name or billboard is released for someone else.

Once a round has started, its slots, names and billboards have been shown, so they can’t be refunded.

Season Pass

Ask within 14 days of your purchase and before you use any of its entries, and you get a full refund. Telemetry stops when the pass is refunded.

If a spot was taken while you paid

Every checkout holds your spot for a few minutes. If the hold ran out and someone else booked the spot before your payment arrived, we refund you in full automatically and email you.

How to ask

Use the contact form and pick “Refund request”, or write to support@launchgp.io from your account email. Refunds go back to the original payment method; they usually show up in 5 to 10 business days.