Refund Policy

Everything on LaunchGP is a one-time payment: grid slots, Season and Month Passes, round sponsorships and Endurance sponsorships. Nothing renews, so there is nothing to cancel. Every purchase comes with a 7-day money-back guarantee for as long as it hasn’t raced yet.

At checkout you tick a box to agree to the Terms of Use and this Refund Policy. Stripe emails your receipt, and your orders are on your account page.

The 7-day money-back guarantee

Ask within 7 days of your purchase, tell us why, and you get a full refund, as long as what you bought hasn’t raced or run yet:

• Grid slots, round naming, big banners and trackside billboards: before the round you booked starts (Monday 00:00 UTC). Once a round has started, its slots, names, banners and billboards have been shown, so they can’t be refunded.
• Endurance sponsorships (a class presented by your brand, Endurance billboards and big banners, the footbridge and Ferris wheel banners): before the month you booked starts. Once the month has started, it can’t be refunded.
• Season Pass and Month Pass: before any of its reserved seats has raced. Its reserved seats are released and telemetry stops when the pass is refunded.

Whichever comes first ends the guarantee: 7 days after paying, or the start of the round or month (or a pass seat’s first race). A purchase made for a round or month that has already started (a late entry at the discounted price) is non-refundable from the moment you pay; checkout says so before you pay.

Example: you book the P2 front row for $49 on a Tuesday for a round that starts in 12 days. You can ask until the following Tuesday (7 days) and get $49 back. If you had booked it 3 days before the round, you could ask until the round starts.

Moving up to a front slot

A front slot bought for a car already in a free or pass seat follows the same rule. When it is refunded, your car goes back to the seat it left, with its votes, if that seat is still free; otherwise you can book a seat again.

If a spot was taken while you paid

Every checkout holds your spot for a few minutes. If the hold ran out and someone else booked the spot before your payment arrived, we refund you in full automatically and email you.

Billing errors

A duplicate charge, or a charge caused by a technical error on our side, is always refunded in full, whenever you spot it.

Chargebacks

Please write to us first: we answer every billing question. Opening a payment dispute (a chargeback) with your bank suspends your LaunchGP account until the dispute is resolved. While it’s suspended you can still sign in and reach support, but you can’t use your garage, vote or buy anything. When the dispute is closed in our favor, the account opens again; when the bank returns the payment to you, it stays suspended.

How to ask

Use the contact form and pick “Refund request”, or write to support@launchgp.io from your account email, with what you bought and the reason. Refunds go back to the original payment method; they usually show up in 5 to 10 business days.

Earlier purchases

Purchases made before November 4, 2026 keep the terms in force when they were made.